Tutora Limited ("we", "our" or "Tutorful") is committed to protecting the privacy of all visitors to our Website tutorful.co.uk and all visitors who access our Website or services through any mobile application (together, "Website").
Please read the following privacy policy which explains how we use and protect your (“you” or “your” refer to any User, no matter whether you are a Tutor or Student) information, as the data controller for the purposes of the GDPR (General Data Protection Regulations EU 2016/679) and related UK legislation.
We reserve the right to modify this notice without notice by posting any changes on our Website.
When you use the Tutorful Platform and the Payment Services, we automatically collect personal information about the services you use and how you use them.
This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Tutorful Platform and Payment Services.
Usage Information. We collect information about your interactions with the Tutorful Platform and App such as the pages or content you view, your searches for Tutors, bookings you have made, messages between parties, jobs created and other actions on the Tutorful Platform.
Log Data and Device Information. We automatically collect log data and device information when you access and use the Tutorful Platform and App, even if you have not created a Tutorful Account or logged in. That information includes, among other things: details about how you’ve used the Tutorful Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Tutorful Platform and App.
Cookies and Similar Technologies. We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers.
In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use the information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the Tutorful Platform or engage others to track your behavior on our behalf.
Geo-location Information. When you use certain features of the Tutorful Platform and App, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. Tutorful may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
Pixels and SDKs. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads. For apps, that third parties, including Facebook, may collect or receive information from your app and other apps and use that information to provide measurement services and targeted ads.
Users can opt-out of the collection and use of information for ad targeting by updating their Facebook account ad settings and by contacting support@tutorful.co.uk with a description of your request and validation information. Users can access a mechanism for exercising such choice by going to http://www.aboutads.info/choices and http://www.youronlinechoices.eu/. For more information on our use of these technologies, see our Cookie Policy.
Do Not Track Signals. While you may disable the usage of cookies through your browser settings, the Tutorful Platform currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardisation regarding how that signal should be interpreted.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Category of Personal Data | Purpose/Activity | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| Personal details including name and contact information | To enable us to register you as a new customer and to enable us to manage and process transactions and our relationship with you. We also use contact information to deliver notifications and relevant marketing materials. |
(a) Performance of a contract with you. (b) Necessary for our legitimate interests (to recover debts due to us). (c) Necessary for our legitimate interest (to develop and grow our business). |
| Identity verification information | To enable us to verify the identity of Tutors using the Website and comply with money laundering regulations. |
(a) Performance of a contract with you. (b) To meet our legal obligations. |
| Profile details | Profile details provided by Tutors are used to process Tutor applications to join the site. Some data collected by third parties and automatically generated data (Tutor reviews and Tutor scores for example) are used to assess Tutor’s continuing suitability to use Tutorful, as communicated on Tutor dashboards, in our FAQs and in our t&cs. |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| Credit card information and payment details | To facilitate transactions including billing Students for Lessons as agent for the Tutor and passing on payments to Tutors for lessons taught. |
(a) Performance of a contract with you. (b) Necessary for our legitimate interests (to be able to take payments for services). |
| Location details | To enable us to fulfil our contract in helping to facilitate matches between Tutors and Students through the Website and to allow us to invoice for Lessons. Anonymised location data is also used to aid us in understanding our user base through analytics. |
(a) Performance of a contract with you. (b) Necessary for our legitimate interests (to be able to provide and take payments for services). |
| Special categories of personal information including criminal conviction information | To enable us to display “Background Checked Status” on Tutor profiles, as described in our t&cs. |
(a) Performance of a contract with you. (b) Necessary for our legitimate interest (to be able to display “Background Checked Status” on Tutor accounts). |
| Electronic identification data including IP address and information collected through cookies | To enable us to analyse the use of the Website and help improve the Website’s usability. | (a) Necessary for our legitimate interest (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). |
| User activity details and user preferences | To enable Users to communicate with other Users of the Website, to facilitate matches between Tutors and Students and to aid our understanding of our User base. User preferences are stored to enable us to comply with user preferences. Online lessons are recorded for safeguarding and to ensure quality. |
(a) Performance of a contract with you. (b) Necessary for our legitimate interest (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). |
| Contractual details including the goods and services provided | To enable us to facilitate transactions correctly and to fulfil our legal obligations to keep financial records. |
(a) Performance of a contract with you. (b) To meet our legal obligations. |
| Device and browser details | To help us improve the Website’s usability. | (a) Necessary for our legitimate interest (to enable us to keep our Website updated and relevant, and improve its usability). |
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the below.
If you wish to exercise any of the rights set out above, please contact us.
To ensure that we can deal with your request as promptly as possible, please ensure you make your request as clearly as possible.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
You have the right to request that we send to you or to another organisation, an electronic copy of the personal data we hold about you in a structured, commonly used and machine-readable format, for example when you are dealing with a different service provider.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.
Any changes to our Privacy Policy will be posted to the Website and, where appropriate, via e-mail.
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy via email at support@tutorful.co.uk. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office at ico.org.uk.